Subaru Of Nashua

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Subaru of Nashua:
If I could give this dealer a 10, I would.

Originally contacted them about a used car I was interested in. It was the week before I was supposed to move from NY to CT when I was t-boned and my car was totaled. I was in a bind and picky (there was only a couple of Subaru's that I was interested in).

After a couple of days of just missing out on the car I wanted I found one at Subaru of Nashua. I made an online bid which they accepted to my surprise. I had seen the same vehicle selling $500 or more over the previous few days. Spoke to Chris and put a down payment on the vehicle sight unseen and scheduled an onsite inspection for later that day. However, when my family member refused to drive me from NY to NH I had to call Chris and cancel. When I explained my situation he quickly arranged for a driver to pick me up. I was blown away, that was a 4 hr. trip EACH way!

When I got up to NH I liked the car but noticed that the heated seats didn't work. Jeff, the Sales Mgr., gave me a voucher to have them repaired. Great! However I also noticed that there was a smell that made me think that there was something wrong with the head gasket. Jeff thought that the smell was from the new muffler that they put on the car. I felt that Jeff was an honest guy so I said "fine" and bought the car.

Over the next week I noticed that the smell wasn't going away and brought it in to a dealer for routine maintenance and had them check out the smell. Sure enough, blown head gasket!

I really expected Nashua to tell me that the car was sold "as is" but I called them anyway at least to complain to them. I was totally surprised (and relieved!) when Jeff with no questions said to bring it in that they were going to fix it at no charge. I brought it up a few days later and they took care of the head gasket as well as the seats.

I have never had a dealer treat me with the respect and courtesy that Subaru of Nashua did from start to finish. My next Subaru will be new and even though I now live in CT I will make the trip to NH to buy from them.

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Subaru of Nashua:
OK, went here mostly for location. Went in for a few test drives of various models and never got an attitude about all the time they were spending with us. Left to go to other dealers, and salesperson was graceful about our leaving.
On the way to the other dealer decided that the model I liked was what we wanted and went back. Negotiation was quick, and they met my number afer a few minutes-no back and forth. Never felt any pressure at all. Price was about $30 above Edmunds so I am happy. Every employee was friendly, even the salespeople that were not part of our deal. Cannot say enough about these guys.

Did my homework at 2 other Subaru dealerships before buying an Outback from Nick Enxing in Nashua.  They offered the best deal of the 3, I went with their financing(2.9%), bought and drove away in my new car - same day!  And they didn't even hound me when it took me a week to find the title on my forester trade-in.  Definitely don't enjoy the whole car buying "secret -best price" experience but this wasn't bad at all.