Subaru Of Nashua

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Subaru of Nashua:
If I could give this dealer a 10, I would.

Originally contacted them about a used car I was interested in. It was the week before I was supposed to move from NY to CT when I was t-boned and my car was totaled. I was in a bind and picky (there was only a couple of Subaru's that I was interested in).

After a couple of days of just missing out on the car I wanted I found one at Subaru of Nashua. I made an online bid which they accepted to my surprise. I had seen the same vehicle selling $500 or more over the previous few days. Spoke to Chris and put a down payment on the vehicle sight unseen and scheduled an onsite inspection for later that day. However, when my family member refused to drive me from NY to NH I had to call Chris and cancel. When I explained my situation he quickly arranged for a driver to pick me up. I was blown away, that was a 4 hr. trip EACH way!

When I got up to NH I liked the car but noticed that the heated seats didn't work. Jeff, the Sales Mgr., gave me a voucher to have them repaired. Great! However I also noticed that there was a smell that made me think that there was something wrong with the head gasket. Jeff thought that the smell was from the new muffler that they put on the car. I felt that Jeff was an honest guy so I said "fine" and bought the car.

Over the next week I noticed that the smell wasn't going away and brought it in to a dealer for routine maintenance and had them check out the smell. Sure enough, blown head gasket!

I really expected Nashua to tell me that the car was sold "as is" but I called them anyway at least to complain to them. I was totally surprised (and relieved!) when Jeff with no questions said to bring it in that they were going to fix it at no charge. I brought it up a few days later and they took care of the head gasket as well as the seats.

I have never had a dealer treat me with the respect and courtesy that Subaru of Nashua did from start to finish. My next Subaru will be new and even though I now live in CT I will make the trip to NH to buy from them.